How do I make a return?
*Prior to sending a return or exchange back to our facility, please e-mail email@example.com with the following information:
Name on order:
Email on order:
Date order was placed (must be within 30 days of delivery date):
Reason for return:
*Customer is responsible for return shipping costs, however, if you received a damaged item and can provide us a photo of the damage with the hang tag still in place, if included, Welder Nation will cover the costs to ship you the replacement. Please do not send anything back to us without first receiving instructions from our customer care as this may delay the processing of your refund/exchange/credit.
In Store Purchase:
If you purchased a product in a store that carries Welder Nation Apparel, you will have to follow that stores return/exchange policy. We will not accept returns online if you originally purchased it from a retailer.
If you purchased a product online and wish to return it for any reason, please follow the requirements below:
Can I make an exchange?
We can exchange the item for anything of equal or lesser value (from any category) that is still shown as available on our site in your desired size (if lesser, the difference will be refunded to you). The original and return shipping charges are non-refundable, however, we will cover the costs to send you the replacement item if the item you received was damaged. If there is currently nothing available that appeals to you as an exchange, we can issue you a gift code for the full purchase amount of the returned item that can be used towards anything on our site and does not expire.
When will my purchase be refunded?
Refunds are issued upon returned item arriving at our office and upon inspection of item. You will be notified via e-mail that the refund has been processed. Please note that banking institutions may require additional days to process and post this transaction to your account.
Are there any items that cannot be returned/refunded?
At this time, all of our products can be returned/exchanged.