New FAQ

FAQs

Did you get an email with your tracking info?

Yes? Check that on your emailNo? It hasn't been shipped yet. Please be patient, I promise we don't screw people over and not ship your order! We ALWAYS ship, just sometimes shit happens and some products take longer. Love you!

"Tracking isn't updating!"

Be patient, we're in the middle of the world ending, if Amazon Prime takes over a week then don't expect us to be half as fast. We can't afford robots to pack our stuff.......yet...... 

Call USPS, Canada Post or FedEx to get updates

Unfortunately once the order is out our door it is in their hands, you have to follow through with them, which I know sucks but that's where things are at during the end of the world.

Any questions? (Besides, where's my order?)

We are definitely always here to help, please email customerservice@weldernation.com

Finally, don't email with a shitty attitude as we have instructed our staff that if they are disrespected they can give it right back! We are very sorry USPS and Canada Post are backed up right now but that is no reason to treat our amazing staff like crap. We do not stand for that shit! Thank you and we love you so much!! We greatly appreciate the support and love you have shown us over the years!!

You will be emailed a notification within 24 hours with your tracking number so you can easily follow your package all the way to your door step.

When to use: Visual Tracking Only (No Route Protect) When to use: Route Package Protection Only - No Route Track or Engage enabled When to use: Route Package Protection and Visual Tracking  When to use: to answer general shipping, tracking, and issues questionsIssues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered Orders over $100 USD require a police reportIssues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order dateIssues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date

Damaged

File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.

What if my order never arrives or is stolen?

To protect your order against loss or theft, add Route package protection at checkout. 

When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days. 

What if my order is damaged?

To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout. 

When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days. 

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at ( YOUR BRAND'S CONTACT INFO ) and we will be happy to work with you to remedy the situation.

How do I file a shipping issue for my lost, stolen or damaged order?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here

Haven’t downloaded the app yet? Download here

Does Route Protect cover stolen items?

Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.

What are Route’s terms and conditions? 

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

If the postal service or customer requires a product to be re-routed at any point there will be a $15 standard rerouting fee applied. The exception to this is if you contact us prior to shipment we will try our best to change the address. However, please note we are known to break speed records with how quick we get our orders out the door!

If you received a damaged item and can provide us a photo of the damage with the hang tag still in place (if applicable) Welder Nation will cover the costs to ship you the replacement.

See the Shipping and Handling section below on how to process your return.

We can exchange the item for anything of equal or lesser value (from any category) that is still shown as available on our website in your desired size (if lesser, a refund will be issued).

See our Exchanges and Returns section below for more information.

To manage your subscriptions, use the login button at the top right of our page to enter your account. Once logged in, preferences can be edited from there.

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Visit this page here to learn how to use your perks as a Dimestacker Club member.

Exchanges / Returns

Requirements for an Exchange/Return/Refund:

• Items must be unworn, still have packaging and tags on (if applicable)

• All returns must be reported within 30 days of the delivery date.

• Merchandise must be unwashed and unworn.

• Hang tags, if included, must be attached and undamaged.

• DO NOT send item back before contacting us and receiving an Return Authorization Email.

• All garments are subject to inspection. We do not want your pet hair or last night’s dinner on any merchandise you send back to us. Come on, that’s just gross and we obviously can’t re-sell that or grant you an exchange/return.

• Returns/Exchanges must be sent within 7 days of receiving the Return Authorization Email (RAE) from our customer service team.

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Submitting an Exchange / Return/ Refund

Prior to sending an exchange or return back to our facility, please e-mail returns@weldernation.com with the following information to receive a Return Authorization Email (RAE):

• Name on order

• Email on order

• Date order was placed

• Order #

• Reason for Return

Once you have received an RAE reply back from us you can select the shipping company of your choice to ship* your exchange/return back to us. We will email you a notification upon arrival of your package to us. 

Please allow up to 5 business days within us receiving your return for your request to be processed.

HINT:

On the commercial invoice under the category “Purpose of Shipment:" put “Repair and Return.” This helps in the shipping process and will help keep your shipping costs down.

 

*All customers are responsible for return shipping costs.

Please note that we are located in Canada and international customers are responsible for shipping duties and other local importation fees.

If you purchased a product in a store that carries Welder Nation apparel, you will have to follow that stores return/exchange policy. We will not accept returns online if you originally purchased it from a retailer.

You have the options of choosing from Express shipping (2-3 BUSINESS day shipping) or Standard Shipping (7-10 business days). We are located in Canada, so depending on your location your shipping costs may vary.